We Offer Priority support packages to MSP’s
For MSP’s that require Priority support [1 hour rapid onsite support] we can offer a selection of plans to meet those requirements. We understand the importance of fast and professional response to outages, systems downtimes, virus attacks, data center outages etc. With our priority support packages you are routed to the top of our queue. We also provide a dedicated incident manager to ensure the situation is fully resolved and that a full RCA discovery is completed post incident.
Our Priority support packages for MSP’s are available for Managed Services providers that need to provide rapid 24/7 onsite support to their clients. We cover most of the major US cities with a network of 4000+ qualified engineers to assist.
Top quality onsite support
Our MSP Onsite support is designed to make you look good to your clients. We understand the MSP operations and the importance of fast and professional support to resolve the clients issues fast. All of our engineers have several years onsite experience and have been fully trained by our experts. The number one goal of our MSP onsite engineers is to represent your company well, and to ensure complete customer satisfaction. When you are happy, we all win, and this is the attitude that has propelled our MSP onsite support division. Call us today, we guarantee you will be impressed.
We have access to over 4000 qualified engineers country-wide!
We understand the MSP business
Our priority support packages for MSP’s are custom tailored to your SLA and response times, to ensure that a qualified onsite technician is dispatched when you need them. Disasters can happen anytime 24/7 and you can rest easy knowing that our priority support is only a phone call away. We understand the importance of SLA metrics and rapid response to critical situations. As a Microsoft and Cisco valued partner we can also engage the vendors on your behalf. We encourage you to call one of our account executives today to discuss our priority support packages for MSP’s.